{"id":5898,"date":"2020-03-15T11:08:30","date_gmt":"2020-03-15T10:08:30","guid":{"rendered":"https:\/\/christophethibierge.com\/blogthib\/?p=5898"},"modified":"2021-06-20T18:30:19","modified_gmt":"2021-06-20T17:30:19","slug":"covidcampus-2-communication-eng","status":"publish","type":"post","link":"https:\/\/christophethibierge.com\/blogthib\/2020\/03\/15\/covidcampus-2-communication-eng\/","title":{"rendered":"CovidCampus #2 : Communication (ENG)"},"content":{"rendered":"\n<p><em>This blog post is part of a <a href=\"https:\/\/christophethibierge.com\/blogthib\/?s=covidcampus\">series of reflections<\/a> on the Corona virus crisis and the immediate transition from my face-to-face courses to online classes.<\/em><\/p>\n\n\n\n<p>It has been announced yesterday night: France has just reached stage 3 of the <a href=\"https:\/\/en.wikipedia.org\/wiki\/2019%E2%80%9320_coronavirus_pandemic\">Coronavirus pandemic<\/a>. After the <a href=\"https:\/\/www.youtube.com\/watch?time_continue=1&amp;v=RMiFgsGE2Y4&amp;feature=emb_logo\">announcement by my school<\/a> of the closure of the premises for all students (all courses are now switched online), we are now moving to a situation of national containment.<br><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/christophethibierge.com\/blogthib\/wp-content\/uploads\/2020\/03\/ES_z-K5WAAM3IoQ.jpg\" alt=\"\" class=\"wp-image-5892\" width=\"232\" height=\"181\" srcset=\"https:\/\/christophethibierge.com\/blogthib\/wp-content\/uploads\/2020\/03\/ES_z-K5WAAM3IoQ.jpg 960w, https:\/\/christophethibierge.com\/blogthib\/wp-content\/uploads\/2020\/03\/ES_z-K5WAAM3IoQ-300x234.jpg 300w, https:\/\/christophethibierge.com\/blogthib\/wp-content\/uploads\/2020\/03\/ES_z-K5WAAM3IoQ-768x600.jpg 768w\" sizes=\"auto, (max-width: 232px) 100vw, 232px\" \/><figcaption>When shift hits the fan&#8230;<\/figcaption><\/figure><\/div>\n\n\n\n<p>This means even more <strong><a href=\"https:\/\/en.wikipedia.org\/wiki\/Social_distancing\">social distancing<\/a><\/strong>, and that justifies a post on the <strong>adaptation of communication<\/strong>. As with the previous post, I am interested in any reactions or suggestions. <\/p>\n\n\n\n<p>In this situation of social confinement, communication is going to be very much through e-mail. So here are the few solutions and rules I have put in place in the last 48 hours. Most of these solutions are inspired by my \u00ab\u00a0e-mail management\u00a0\u00bb course.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Manage the incoming flow<\/strong>. I have set up an automatic reply message to any email I receive. Here is this message, if you ever want to use\/edit it for your own purpose:<ul><li><em>Considering the Coronavirus crisis and the&nbsp; closure of ESCP Business School campuses for students, I am working on switching all my courses online. This extra workload is huge. <\/em><\/li><li><em>As a consequence, please note that I will not answer all my emails, and if I do, this will be with longer delays than normal. <\/em><\/li><\/ul><\/li><li><strong>Manage the backlog<\/strong>. It was necessary to take into account all the people who had sent me e-mails in the last days or weeks, and to whom I had not yet replied. So I wrote a message based on the concept of <a href=\"https:\/\/en.wikipedia.org\/wiki\/Email_bankruptcy\">e-mail bankruptcy<\/a>.  Here is this message, if you ever want to use\/edit it for your own purpose: <ul><li><em>This is a generic message in response to an email you sent me in the last few days\/weeks. <\/em><\/li><li><em>The situation is now going to be complicated for me, since due to the Coronavirus crisis, ESCP Business School is closed to students starting Monday morning. So I have to transform all my courses into an online equivalent &#8211; with all the additional investment that this represents, and all the losses in quality that can be expected. This means that in an already very busy schedule, I have to prioritise the fact that the course hours are guaranteed, but in a totally different format. In other words, I&rsquo;ve gone into \u00ab\u00a0crisis management\u00a0\u00bb mode. <\/em><\/li><li><em>If your request was important and can&rsquo;t wait (you are the sole judge), do not hesitate to send me a new email with your precise request. Otherwise, please contact me again when the situation is stabilized. NB: I do not wish to break off the communication. If you want to contact me, do not hesitate, but please note that I will not be able to answer all messages.<\/em><\/li><\/ul><\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Keep in touch with my students<\/strong>. In reference to what I have previously called <a href=\"https:\/\/christophethibierge.com\/blogthib\/2020\/03\/12\/covidcampus-how-to-move-quickly-to-100-online-courses-1\/\">my first magnetic north on my moral compass<\/a>, I try to send <strong>one message per day to my students<\/strong>, in order to partly compensate for social distancing and to maintain a group spirit around our school values. As regards substance, these messages are mostly informative, to indicate the progression of my reflections and the decisions I have been led to make in the past hours. In terms of form, I always try to include 3 elements in my messages:<ul><li>A <strong>positive state of mind<\/strong>, which I summed up with the slogan \u00ab\u00a0Keep Calm and Carry On\u00a0\u00bb, <a href=\"https:\/\/en.wikipedia.org\/wiki\/Keep_Calm_and_Carry_On\">whose story I have always found fascinating<\/a>. As far as I am concerned, and given my personality type (MBTI\/Enneagram), this state of mind includes humour and empathy, based on our common values.<\/li><li>Every time I announce a change in the rules of the course, it always goes in the same direction: <strong>alleviate the pressure<\/strong>. For example, extending the deadline for submitting a case; what was compulsory being now optional; reducing the expectations on a given assignment; announcing that a case will not be graded in the end, but that each student will get feedback. <\/li><li>Finally, as far as possible, I indicate that <strong>I am open to any requests or concerns<\/strong>, and that students can contact me at any time.<\/li><\/ul><\/li><\/ul>\n\n\n\n<p>What about yourself? Would you have any advice on the topic of communication in times of confinement? <\/p>\n\n\n\n<p><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This blog post is part of a series of reflections on the Corona virus crisis and the immediate transition from my face-to-face courses to online classes. It has been announced yesterday night: France has just reached stage 3 of the &hellip; <a href=\"https:\/\/christophethibierge.com\/blogthib\/2020\/03\/15\/covidcampus-2-communication-eng\/\">Continuer la lecture <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[103,9],"tags":[],"class_list":["post-5898","post","type-post","status-publish","format-standard","hentry","category-in-english","category-reflexions"],"_links":{"self":[{"href":"https:\/\/christophethibierge.com\/blogthib\/wp-json\/wp\/v2\/posts\/5898","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/christophethibierge.com\/blogthib\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/christophethibierge.com\/blogthib\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/christophethibierge.com\/blogthib\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/christophethibierge.com\/blogthib\/wp-json\/wp\/v2\/comments?post=5898"}],"version-history":[{"count":2,"href":"https:\/\/christophethibierge.com\/blogthib\/wp-json\/wp\/v2\/posts\/5898\/revisions"}],"predecessor-version":[{"id":5920,"href":"https:\/\/christophethibierge.com\/blogthib\/wp-json\/wp\/v2\/posts\/5898\/revisions\/5920"}],"wp:attachment":[{"href":"https:\/\/christophethibierge.com\/blogthib\/wp-json\/wp\/v2\/media?parent=5898"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/christophethibierge.com\/blogthib\/wp-json\/wp\/v2\/categories?post=5898"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/christophethibierge.com\/blogthib\/wp-json\/wp\/v2\/tags?post=5898"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}